Patient Financial Representative- Remote Must Reside in MN (Biotech)

Reports to: Patient Financial Services Supervisor
Type: Non-exempt
Rationale: Act as representative of NAL/FSSI with patients working to maximize collection of patient balances.
Job Duties:
1. Incoming/Outgoing Patient Calls Regarding Self-pay Balances
a. Make at least 100 outgoing calls per week.
b. Answer at least 75 incoming calls per week
2. Establish Payment Plans with Patients
a. Monitor payment plan adherence
b. Send letters for payment plan failures
3. Process Bankruptcy Notices/Discharges
4. Obtain attorney information from the patients.
5. Contact the attorney to verify they have been retained and obtain other pertinent case info
6. Process Mail Returns (Assignment Only)
7. Contact patients via phone to update addresses.
8. Thoroughly document any interaction on the patients account.
9. Process Returned Checks ( Assignment Only)
10. Record all returned checks on a spreadsheet
11. Perform weekly follow-ups until account is resolved or sent to third party collections
12. Prepare Patient Refunds
13. Verify the validity of patient overpayments
14. Communicate with the Collections Supervisor to complete the billing portion of the patient refund.
15. Prepare Uncollectible Accounts for Third Party Collections
16. Review claims to ensure all insurances have been properly billed before the claim is sent to Third Party Collections.
17. Review claims to verify that all internal account collections steps have taken place.
18. Investigate/Research Outstanding Self-Pay A/R
19. Assist Patients with Setting up Electronic Payments
20. Process Incoming Payments Through the Mail
21. Record all checks/credit card payments that come in through the mail.
22. Apply the payments to the corresponding account
23. Field/Resolve provider/clinic inquiries via Email/Task
a. Inquiries must be f/u within 24 hours of creation
24. Attend and participate in weekly staff meetings and any other meetings and/or training sessions as indicated.
25. All other duties as assigned by Management.
Qualifications:
1. Collections and customer service experience; insurance billing follow up experience; Mental Health experience preferred.
2. Ability to handle high pressure conflict resolution
3. Familiarity with insurance company guidelines and HIPPA regulations.
4. Detail oriented, flexible problem solver; maintains a positive attitude.
5. Computer Experience required, Microsoft Windows, Excel, Word, Outlook
6. High school graduate or above.