Automotive Fleet Service Advisor (Transportation)

JOB PURPOSE
It's the responsibility of our Remote Fleet Service Advisors to optimize revenue opportunities by monitoring and managing Spiffy's repair services to ensure accurate data entry, billing, and repair tracking. This will be achieved by communicating with technicians and operations managers, managing Spiffy's internal Repair Board, and monitoring and responding to Repair Orders in third party Fixed Mobile Convergence (FMC) software. Service advisors will occasionally coordinate with fleet customers after diagnostics, schedule follow up services, negotiate labor rates, and submit warranty claims as needed.

Hours: M-F 9 a.m.-6 p.m. EST with flexibility as business needs arise outside of those hours
Compensation: $55k/year
Variable Compensation: Up to $10,000 based on meeting specific company goals that align with department

ESSENTIAL FUNCTIONS:

Communicate with Operations and Technicians and check Schedule and Repair Board for newly scheduled repairs, submitting Repair Orders as needed
Communicate with technicians to discuss diagnostics, updating Operations, and occasionally communicating with fleet clients
Update, monitor, and respond to each Repair Order as needed
Schedule follow up repair appointments after initial diagnostics, submitting Repair Orders as needed
Submit necessary warranty claims to warranty providers and manufacturers
Audit, monitor, and update Spiffy Repair Board as needed
Communicate with Accounting regarding invoice adjustments
Identify technological improvements and process inefficiencies, and propose solutions
The Fleet Service Advisor works as a member of the Service and Repair Specialist Team (SRS) and reports to the Director of Fleet Account Management

EXPERIENCE:

1 year of professional Service Writing or Service Advisor experience, or equivalent automotive experience
Technological literacy to include experience with Excel or Google Sheets and Data Entry
Adaptability and eagerness to learn
Ambitious self starter
Basic understanding of automotive systems and common repairs
Ability to read and interpret service manuals and technical bulletins
Excellent written and verbal communication skills
Strong attention to detail and organizational abilities
Problem-solving skills and ability to handle multiple priorities

WORKING CONDITIONS
This is a full-time remote position requiring a dedicated home office with reliable high-speed internet, professional video conferencing setup, and quiet work environment. The role operates during standard business hours with core collaboration hours for team meetings and requires availability for occasional early/late meetings across time zones. Employee must maintain secure network connections, comply with company data security policies, and demonstrate strong self-management skills to work independently with minimal supervision.
Position requires professional communication via multiple digital platforms, regular participation in virtual meetings, and the ability to maintain productivity in a home-based environment while meeting all deadlines and performance expectations. There may be travel involved to the local CBU as needed.
PHYSICAL DEMANDS
This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.
Here are some typical physical requirements for a remote desk position:

Ability to view computer screens for extended periods
Visual acuity sufficient to read text, data, and graphics on computer monitors
Capability to distinguish colors when required for specific tasks
Ability to focus on detailed work and switch between near and far vision
Proficient use of keyboard and mouse for extended periods
Fine motor control for precise cursor movement and data entry
Ability to operate standard office equipment (printer, scanner, phone)
Coordination for multitasking between multiple devices or applications
Ability to remain seated and focused for extended periods
Physical endurance for full-time remote work schedule
Ability to work standard business hours in designated time zone
Clear speech for video conferences and phone calls
Adequate hearing to participate in virtual meetings and phone conversations
Ability to lift and move office equipment up to 20 pounds occasionally
Sufficient mobility to set up and maintain home office workspace
Capability to perform basic troubleshooting of computer equipment
Ability to sit upright and maintain proper posture during work hours
Capability to establish and maintain an ergonomic home office setup
Ability to work in a quiet, distraction-free environment
Physical space to accommodate necessary equipment and materials

ABOUT US
Founded in 2014 to deliver convenient, trusted, professional, and eco-friendly car care, Spiffy is a rapidly growing technology and services company. Spiffy offers mobile and fixed-site car washing, detailing, high-volume oil change, tire rotation, and other maintenance services to fleets, residences, and office parks from coast to coast. The company does all technology
development, marketing, and sales in-house.