Senior Manager Global Network Operations (Information Technology)

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

 

JOB SUMMARY

The Senior Manager of Global Network Operations is responsible for overseeing Global Network Operations (GNO) and ensuring optimal performance and reliability. This role involves managing a team of Network Architects and Engineers (via a MSP), coordinating with other IT departments, IT Security and implementing best practices for network management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership and Management Responsibilities

Recruitment and Retention :

·         Recruitment of IT personnel
·         Coordination with HR with recruitment activities including, interviews, job offers, negotiations, etc.
·         Adhere to local or remote HR or plant policies and procedures

Employee and Team Development:

·         Participate in 360 review plans for peers and Sr. Management
·         Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals
·         Support Business Requirement by allocation of resource and provide the reference for IT in Company investment for new business, or new projects. Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required fulfilling the job, this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
·         Coaching and Mentoring of staff

Performance Management:

·         Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training plans, Terminations, Turnover, Succession Planning, Reward and Recognition programs, etc
·         Perform Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements
·         Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational goals and responsibilities, personal development goals.)
·         Solicit ongoing feedback from designated managers, supervisors, peers and team members on team members' contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.
·         Establish new measurement systems if/where possible
·         Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements. Analyze and report on your trends for site, or area, or areas under your reporting structure
·         IT Scorecard and Performance Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet Customer SLA's requirements
Communication:

·         Ask questions; encourage input from team members
·         Provide regular updates to appropriate managers
·         Interface with Regional staff and related projects
·         Confer with reporting manager on complex or unusual situations
·         Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development. Participate in the exchange of ideas and information within the department
·         Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization
·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific
·         Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”

Business Strategy and Direction:

·         Attend Cross regional meetings and strategy events
·         Understand and embrace the business and IT strategic direction
·         Define, develop and implement a department strategy, which contributes to the business strategic direction
·         Develop and communicate an understanding of the business strategy as it pertains to the department
·         Understand and communicate business strategy and develop application & technical infrastructure to support this strategy
·         Deliver IT services in line with business requirements

Forecast Development and Accuracy/Cost Management:

·         Financial Management / Cost Center Management; forecasting of costs and management of IT financials for your IT cost center including variance analysis. Management of Assets, Capital Costs, Prepare ROI related documentation and Business Cases. Prepare and Analyze financial data and results. Create action plans as needed
·         Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems.

Technical Management Responsibilities:

·         Direct Management of Architects and responsible for the Managed Service Provider
·         Set direction in consultation with IT senior management to Regional Staff
·         Management and Participation of Acquisition related duties within the region
·         Management and Participation of Greenfield related duties within the region
·         Pursue, implement, and enhance Best Practice to drive operational excellence in area of responsibility
·         Quality Assurance of service within IT for site or area or areas reporting to you. Analyze results, create improvement plans, and measure improvement.
·         Ensure 100% adherence to all company policies and procedures.
·         Serve as escalation point for IT issues.
·         Ability to work effectively under pressure with constantly changing priorities and deadlines.
·         To be dependable and conscientious in all work performed.
·         Comply and follow all procedures within the company security policy.
·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
·         May perform other duties and responsibilities as assigned.

Network Operations:
·         Oversee the daily operations of the global network infrastructure, including LAN, WAN, SDWAN and voice.
·         Ensure network availability, performance, and security across all locations.
·         Implement and maintain network monitoring and management tools.

Incident and Problem Management:
·         Manage network incidents and ensure timely resolution.
·         Conduct root cause analysis for network issues and implement corrective actions.
·         Develop and maintain incident response plans and procedures.

Project Management:
·         Plan and execute network-related projects, including upgrades, expansions, and new implementations.
·         Coordinate with other IT departments and external vendors to ensure successful project delivery.
·         Manage project budgets and timelines.

Compliance and Security:
·         Ensure compliance with industry standards and regulatory requirements.
·         Implement and maintain network security measures to protect against cyber threats.
·         Participate in regular security assessments and audits.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

·         Strong Technical skills and/or Strategic Skills
·         Strong Analytical skills and Quality Standards
·         Commitment to Customer Service
·         Proven success in Project Management of global related projects
·         Ability to participate in projects to ensure global readiness
·         Experience in ensuring processes/people are in place to support regional and global areas of responsibility
·         Strong knowledge of Licensing and Contracts
·         Excellent leadership, communication, and problem-solving skills.
·         Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS

·         Bachelor's degree required. Preferred degree in Computer Science or Management Information Systems.
·         Minimum of 8 or more years work-related experience required in Jabil IT position or equivalent external work experience, including at least 5 years experience in a supervisory or management role.
·         Or a combination of education, experience and/or training.

·         Strong knowledge of network protocols, routing, switching, and firewall technologies.
·         Experience with network monitoring and management tools.
·         Ability to work in a fast-paced, global environment and manage multiple priorities.

The pay range for this role is $135,700 - $244,300. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. The anticipated close date of this job requisition is: June 20, 2025.

As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off accruing at a rate of 3.07 hours during your first year of employment; 4 weeks of paid parental leave; in 2025, 11 company-paid holidays (9 fixed holidays and 2 optional floating holidays), subject to change yearly; 401(k) retirement plan; and employee stock purchase plan.

 

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

 

Accessibility Accommodation  

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

 

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