Instructional Designer (Finance)

What you will do

• Communicate important messages clearly and effectively by translating processes and
• procedures into effective training for internal and external clients on a variety of topics
• and solutions in Employer Services Solutions Delivery.
• Translate processes, procedures, etc. into interesting and effective training programs for
• internal and external clients.
• Outstanding presentation skills with groups of all sizes and ability to lead live and on
• demand training sessions.
• Use different mediums and take different approaches as required by each
• communication message or training audience.
• Create in an environment that requires you to deal with multiple issues concurrently and
• change plans without a great deal of notice.
• Evaluate messages or situations and determine the appropriate communication method,
• messaging, and audience.
• Generate ideas and training materials to enhance the customer's experience.
• Master instructional design principles, applications, and technologies through creative
• research and thought leadership.
• Proficiency at designing and delivering effective and captivating training to other trainers,
• internal employees, and clients both in person and via webinar or on-demand materials

What experience you need

• Bachelor's Degree in English Literature, Communications, Technical Writing or related field, or equivalent experience
• Experience using Google for project management, Articulate 360, Camtasia, Microsoft Office tools, and Adobe.
• 5+ years of experience in a client facing role whether providing service, training, or technical support.

What could set you apart

• Experience with product training groups.
• You possess excellent decision making, written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders and high profile clientele.
• Experience creating and driving process and workflow changes.
• You have an eagle-eye ability to detect content mistakes, whether spelling or grammatical, or noticing that a client's name is misspelled or a phone number is incorrect.
• You are professional, precise, have an extreme attention to detail and have the ability to break complex concepts down so that users can understand them
• You are organized, know how to prioritize and are comfortable managing your own deadlines to get things done in a timely manner.