Senior Systems Support Specialist (Government)
Job Description Summary
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
System administration of multiple core system environments including production, train, development, and test servers, including Oracle and SQL databases, Linux OS and applicable core processing software applications Monitors and reports on database health and performance.
Perform database management performance tuning and critical purge processes, performs server and database back up processes and monitors to ensure their successful completion to maintain core processing system availability and maintain a high level of system performance.
Provides technical guidance when reviewing schedules and advises on methodologies, plans and technical solutions; ensures all objectives meet business unit requirements and expectations and are completed in accordance with corporate standards and guidelines; stays alert to opportunities to more fully deploy and utilize functional capabilities of the Core Processing Systems in meeting business requirements.
Applies and tests Linux OS, SQL and Oracle database system updates, hot fixes, patches.
Provides advanced technical guidance and mentoring to staff. Develops, maintains, updates and communicates procedures.
Develops automation schedules to perform daily, weekly and monthly processing and reporting; monitors the operational status of Core Processing system hardware, software, Linux OS, SQL and Oracle databases. Ensures that batch processing jobs are run as scheduled and completed accurately
Maintains, configures and applies upgrades/updates to the Application Manager automation database and application. Establishes, manages, monitors, and configures batch processes involving scheduling, parameters and updates of critical business processes; interacts with other Business Owners and vendors to ensure effective requirements are met.
Works closely with Database Administrator to minimize database downtime and manage parameters to provide optimal performance of the data warehouse.
Works closely with Database Administrator and software vendors utilized to stay abreast of new product features and changes; confers on implementation of software updates including any customization required.
Diagnoses, troubleshoots and resolves error messages, aborted jobs, core system and database issues and other processing and connectivity problems
Provides advanced on-call technical assistance 24/7 on a variety of issues involving computer software and hardware troubleshooting. Informs management and end users of system-wide issues and resolutions; documents work performed in helpdesk software.
Processes sqts, SQL scripts and other procedures in the test environment and provides viable feedback to internal and external Development staff; reports test results; applies approved changes to the production environment.
Coordinates and executes Change Management requests to move projects into the production environment
Configures, administers, and serves as system custodian to ancillary business systems
Company Wide Expectations
Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
Delivers friendly, caring service to internal and external members.
Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
Follow all physical and online security procedures and maintain strict confidentiality of all member information.
Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
Works scheduled hours and maintains punctuality.
Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
Required - 4 Year / Bachelors Degree - Computer Technology or closely related field.
Experience Requirement
Required - 4 Years - Responsible data center operations experience, preferably in a distributed environment similar in size, scope and complexity to that of the Credit Union.
Preferred - Experience with Oracle, Linux, SQL administration and scripting.
SKILLS/ABILITIES
Practices, methods and terminology applicable to monitoring and operation of data center hardware and software including standard scheduling, backup and control processes.
Applicable hardware and software characteristics, operating environments, commands and structures as they apply to assigned responsibilities.
Methods and techniques of troubleshooting to determine causes of computer hardware and software problems and device errors and failures.
Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
Resolve problems utilizing advanced knowledge and experience.
Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
Use correct English including spelling, grammar and punctuation.
Operate computers and use business software and other standard office equipment.
Understand and follow written and oral instructions.
Set priorities and manage one's own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
Intermittent standing, sitting, walking, bending and climbing.
Using hands repetitively to handle, feel or operate computers and other standard office equipment.
Reaching with hands and arms.
Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
Works in a typical technology office environment.
Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
We are proud to be a Drug-Free and Tobacco Free Workplace.
