Clinical Services Team Lead (Personal Services)

What your impact will be:

• Supervise a team of care managers who provide chronic care management services on behalf of our client's patients.
• Assist with creating and maintaining training materials, process documentation, client protocols, and standard operating procedures.
• Provide training and education to care management team.
• Track team production and provide regular feedback including monthly and quarterly touchpoints.
• Audit care management documentation and phone calls for quality assurance.
• Set up and administer login accounts for care managers to various systems (electronic health records, phone system, and other third-party software solutions)
• Strive for constant operational improvement via workflow analysis and feedback from clients, patients, and team members.
• Assist with content for team building events, marketing materials, and patient education as needed.
• Communicate with clients regularly and conduct strategic account reviews with clients monthly.
• Manage key operational efficiency projects.
• Maintain knowledge of - competitors offerings and industry trends.
• Assist with implementation of new software solutions, reporting tools, and client integrations.
• Collaborate on a myriad of projects across the spectrum of virtual and remote healthcare.
• Provide coverage for care management staff as needed

What we are looking for:

• BSN or Nursing degree strongly preferred.
• Minimum of 2 years of clinical experience in healthcare setting.
• Previous management experience.
• Hands-on experience with Electronic Health Records as well as knowledge of common Microsoft and Windows applications.
• Strong communication skills, both verbal and written.
• Exceptional analytical and problem-solving skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter with ability to work well independently and within groups.
• Positive, results oriented mindset.
• Willingness to accept new challenges and adapt with the ever-changing business environment.
• Passion for customer service, personal integrity, and operational excellence.

What would make you stand out:

• Experience in chronic care management, remote patient monitoring and/or other value based virtual care.
• Experience managing remote teams.
• A growth mindset and enthusiasm for learning new tools and technologies.

What we can offer:

• Opportunity for challenging projects and professional growth
• Flexible, remote working environment.
• Comprehensive benefit package including 3 weeks' vacation and 5 personal days.
• Medical, dental, 401k, life, short-, and long-term disability insurance.
• Lifestyle rewards and employee recognition programs.

About us:
 

Esrun Health is part of Niche, a healthcare business unit within Harris, a Constellation Software company.  Niche offers a collection of industry-leading healthcare solutions for medical practices nationwide. With decades of experience in the healthcare space, we understand the challenges practices face and continue to service the evolving healthcare needs of our clients and their patients.