Lead AR Specialist- National Accounts (Finance)
Join TK Elevator as an AR Lead Specialist for National Accounts and lead a team to optimize collections and achieve excellent results!EDUCATION & EXPERIENCE:
- 2 to 5+ years related experience in a collections leadership role
- Elevator industry or service-related field experience
- Ability to read and interpret business contracts, technical procedures and government regulations
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
TK Elevator is currently seeking an experienced AR Lead Specialist- National Accounts
Responsible for training and support of assigned national accounts collectors within the collections department to ensure that plan goals are exceeded and the company's business interests are protected.
ESSENTIAL JOB FUNCTIONS:
- Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
- Reviews aging reports with collectors and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.
- Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary.
- Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option.
- Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
- Responsible for collaborating with branch management when action items by them are needed.
- Provides training and participates in meetings with collectors to review protocols and best practices.
- Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team.
- Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.
- Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers
- Supports the frontline collector in the preparation of legal packages for placement with attorneys.
- Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments.
- Performs other duties as assigned.
