Senior Group Sales Manager (Finance)

Job Description Summary

The Group Sales Manager is responsible for representing the company to customers, the public and other external sources. The manager executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate and market share goals are achieved. This includes creating and implementing specific account and/or segment-based sales strategies and tactical plans. This person will listen to customers' needs, analyze this information and create tailored proposals. Negotiate and close sales to meet/exceed sales targets. Earn business through, quality and timely service in a pleasant and friendly manner. Communicates and plans for operations departments and participate in servicing accounts. Work with management throughout the hotel and the Company.

Develops a sales plan and strategy to meet or exceed room revenue and other revenue goals by initiating potential business account opportunities and negotiating contracts for a specific assigned market(s). Manages and document the account and booking details to ensure all pertinent aspects of the process are completed and documented.

Conducts on-site inspections by customers, entertains customers, performs outside sales calls, attends trade shows/events and makes personal calls on customers that may involve travel within or outside the United States, dependent on assigned markets.

Manager must be knowledgeable about hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Job Description

Company Overview

At Sonesta International Hotels, we open our doors and welcome the world. We offer service with passion, loyalty with a purpose, and a commitment to the many faces-new and familiar-that stay with us. The human side of hospitality is the core of our culture. Our mission is to wow every guest, team member, partner, and community in which we operate by delivering quality, value, and amazing hospitality.

Together we can bring these values to every one of our over 1,100 properties in eight countries-and counting. Now with 15 industry-leading brands to choose from, whether you're looking for luxury, have extended travel in your horizon, or simply want to explore on a budget, we have a Sonesta stay that's perfect for you.

DUTIES AND RESPONSIBILITIES:

• Develop new accounts, maintain existing accounts, and implement sales strategies to achieve revenue goals and maximize profits for the hotel while maintaining guest satisfaction. Develop and maintain relationships with key clients to produce sales. Sell hotel rooms through direct client contact.
• Participate in and maintain active sales solicitation program.
• Attend client events to include breakfast and evening reception events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Produce regular reports and sales forecasts.
• Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume. Deliver sales activities/performance to ensure actual sales exceed the established revenue plan.
• Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.
• Participate in the daily business review meetings, funnel review, pre-convention meetings, training, and other sales-related meetings as required.
• When sales tasks are performed in a team environment, the manager will act as a team leader and require minimal direct supervision.
• Attend all hotel required meetings and training.
• Coordinate with other hotel-level departments to facilitate the services agreed upon by the sales office and clients.
• Identify operational opportunities that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads and assist in implementing solutions.
• Operate within the established sales expense budget.
• Develop and maintain positive relationships with officials and representatives of local community groups. Enhance the image of the hotel in the local community.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all the associates of the hotel.
• Anticipate, listen, and understand guests' needs and respond promptly to guest requests. Always maintain positive guest relations and resolve guest complaints ensuring guest satisfaction.
• Act as "Manager on duty" as required.
• Perform other duties as assigned.
• Follow Sonesta standards for attendance and grooming.
• Develop a complete knowledge of company sales, other departments, divisional and hotel policies, procedures, and standards, and ensure knowledge of and adherence to those policies.
• Ability to sit for prolonged periods of time.
• Ability to move freely in all areas of the hotel.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, follow up and follow through.
• Be a clear thinker, remain calm in resolving problems using good judgment.
• Follow directions thoroughly.
• Work cohesively with co-workers as part of a team.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

QUALIFICATIONS AND REQUIREMENTS:

• A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience.
• Three or more years of group hotel sales-related experience.
• Prior hotel experience in hospitality sales, conference planning or convention skills preferred.
• A strong understanding of the San Francisco market is also highly preferred.
• Ability to travel locally and overnight.
• Ability to communicate in English both verbally and in writing.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational and training abilities.
• Experience with Microsoft Office, Delphi.FDC, and Opera systems preferred.

Benefits

We're not just a place where you work. We're a place where you matter.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

FSA and DCFSA

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change due to changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete the full application in addition to attaching a resume. Incomplete applications received will not be considered.

Additional Job Information/Anticipated

Pay Range

Pay Range: $45.67 - $47.67 per hour. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.