Sr Director, VMO, IT and Managed Services (Finance)

We anticipate the application window for this opening will close on - 23 May 2025

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that Change Lives

The preferred working location for this role is the Medtronic facility located in Minneapolis, Minnesota; however, the individual may also work from another US-based Medtronic facility. Additional work location may include:

• Atlanta, Georgia

The Senior Director, IT Services, will be responsible for the direction and execution of Medtronic's vendor management strategy for its third party services environment, inclusive of managed services, business process outsourcing, and SOW-based, project-specific demand. Working directly with Global IT leadership, internal customers, and large multinational IT services firms, this position will drive improved governance and partnership across its $300M+ strategic supplier portfolio. Reporting to the VP, Vendor Management Office, success in this role will consist of effectively managing a global team to deliver gains in quality, cost, accountability, continuous improvement, and innovation. This is a high-visibility leadership role, which is expected to have significant impact as Global IT's workforce strategy has been designed to leverage its service delivery partners for both recurring "run" functions and variable-demand "plan" and "build" requirements.

Travel:

• 10-15%, including travel to India to interact with both Medtronic employees and IT services suppliers

A Day in the Life

Position Responsibilities:

• Develops and improves the vendor management strategy for Global IT's services suppliers. Takes a long-term view that considers cost, quality, supplier mix, capability areas, competitive leverage, and preferred providers
• Works collaboratively with Global IT leadership, internal customers, and shared service teams (Finance, Legal, Sourcing, etc.) to align strategy with execution
• Leads a global team of IT vendor managers and directors whose goal is providing programmatic governance of its Top 20 suppliers and strategic partnership with its Top 5. Expected outcomes are measurable performance improvement through SLAs and KPIs, and value-added partnership elements such as executive sponsorship, roadmaps, industry perspective, AI, automation, and innovation
• Creates and maintains the relationship ladders with our Top 20 IT services suppliers, including executive sponsors, product and delivery leads, sales and service account teams. Able to use these relationships to map out priorities, influence outcomes, and ensure Medtronic's needs are met by our suppliers
• Communicates past, present, and future IT services narratives effectively. Takes a data-driven, objective view of performance and uses internal and external feedback to create continuous improvement in service delivery
• Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores
• Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency

Must Have: Minimum Requirements

• Bachelor's degree, preferably in a technical or business-related field
• 15+ years working in some combination of IT operations, procurement, or vendor management, where influencing supplier behavior was a core part of the position
• 10+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, HCL, Accenture, IBM, etc.
• 10+ years creating and driving vendor strategy, aligning customer requirements with third-party services, delivering successful outcomes via internal/external teams
• Experience working with global teams in a follow-the-sun model; effective leading teams that are based in APAC, EMEA, and the Americas

Nice To Have

• Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal and external leadership teams to maintain effective relationships and long-term partnerships
• Ability to influence - both internally and externally - using an objective, data-driven approach to reach the right solution
• Strong presentation skills - in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers
• Intellectually curious and entrepreneurial - always looking for new approaches to problems, and new opportunities for improvement
• Optimistic and solution focused - brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo
• Experience with India-based employees and IT services firms

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) here .

This position is eligible for an annual long-term incentive plan. Learn more about Medtronic Long-Term Incentive Plan (LTIP) here .

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$206,400.00 - $309,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

This position is eligible for an annual long-term incentive plan.

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.