Quality Control Manager (M-F 5:00am - 2:00pm) (Finance)

Essential Functions:

• Comply with all Agency policies and procedures and follow contract specifications
• Provide and maintain a quality control program directly related to Chimes District of Columbia LOC PWS, required training programs and approved by the site contracting office, Chimes District of Columbia management, and building management
• Ensure that the performance objectives and standards identified in the LOC contract specifications are met through the Quality Control Program
• Manage and coordinate the quality control functions of this contract
• Perform all Quality Control duties daily
• Inspect all cleaning work performed to ensure outcomes meet contract Acceptable Quality Level AQL
• Perform and document daily routine, random, scheduled and non-scheduled QC inspections and submit reports to the Project Manager
• Provide feedback on QC inspections to managers, supervisors, and crew leaders
• Review and respond to inspection/deduction reports
• Maintain a file of inspection reports and other required records
• Provide inspection reports to the Director of QC or designee
• Identify non-compliant work, analyze QC data, recommend Corrective and Preventative Action to reduce and control the number of cleaning complaints and negative trends
• Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
• Utilize QC inspections to ensure a continuous improvement process
• Strive to improve customer satisfaction
• Prepare and submit all required quality control reports and documentation on time
• Use the computer and other electronic devices to download information; access the internet; print reports; and establish and follow the electronic QC inspection schedule
• Use CompuClean to perform and document inspections, coordinate, create, and print inspection reports
• Comply with and ensures staff compliance with all building and security requirements
• Provide regular training to staff about quality control issues
• Pass and comply with CPR/First Aid training and OSHA training

Secondary Functions:

• Assist supervisors with training in proper cleaning procedures for custodial staff
• Assist supervisors with training on Chimes Rules of the Workplace
• Assist supervisors with new hire training and orientation
• Establish QC job task schedules
• Assumes other duties, responsibilities, and special projects as needed

*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees, subcontractors and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective/preventative action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures
• Ability to read and understand the PWS and contract performance requirements

Other requirements:

• Valid driver's license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures

Essential Personnel: This position is designated as essential. This means that when the facility is facedwith an institutional emergency, employees in this position may be required to remain at theirwork location or to report to work to protect, recover, and continue operations at the facility.Education:

• Bachelor's Degree preferred
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CMMS certification requirements
• Knowledge of CompuClean, TAMS or JAMS
• Knowledge of statistics and statistical reporting
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
• Bilingual in Spanish and English preferred

Experience:

• Five (5) years' experience in quality control management on a contract of similar scope and size
• Demonstrated ability and knowledge of producing and developing quality control procedures and reports
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes:

• At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience