Supported Services Specialist (Administrative)

Builds collaborative community relationships with employers and landlords;
Conducts group and individual employment and/or job training counseling, and outlines options with clients;
Contacts employers to solicit jobs, promote agency services, develop specific openings for special client groups;
Contacts landlords to develop professional relationships and advocate lost cost housing arrangements for clients;
Provides outreach to and follow-up services for clients in the following programmatic areas: housing, rent payments, tenancy coaching, timeliness, employment, job development, and employment and training counseling or referral;
Acts as a job coach, helping the client learn to perform job tasks to the employer's specifications and to learn the interpersonal skills necessary to function in the job site
Interacts with other public and private agencies in the provision of services;
Conducts vocational counseling with clients in order to eliminate barriers in achieving self-sufficiency; assists in achieving, housing, training and employment goals;
Conducts intensive job search workshops and related support group activities;
Assists job seekers and confirms work search activity; develops career development plans; administers skill, interest, and aptitude tests using formal tools; conducts file search to match applicants to openings; screens applicants for referral to jobs;
Monitors and records data;
Identifies customer needs/employment barriers and directs to appropriate internal or external resources;
Provides employer outreach and job development services;
Gathers feedback to ensure customer satisfaction and may assist in the analysis of data gathered; conducts follow-up contacts with customers;
Ensures nondiscrimination and equity in the delivery of services;
Performs other work as required.

Knowledge and Abilities
Knowledge of: Social and employment services; interviewing techniques & principles; labor market trends, social & economic conditions; computer applications.

Ability to: Communicate effectively, orally and in writing, in both group and individual settings; conduct effective interviews and facilitate meetings; work in a team based environment; implement quality process initiatives by utilizing tools to ensure customer satisfaction; establish and maintain effective interpersonal relationships with customers, peers, management, partners, community based organizations, private employers, and other state & public agencies; perform computer applications & internet operations; work with diverse populations; comprehend and interpret program provisions, regulations, and administrative policies; administer skill & interest tests; facilitate workshops; work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit & engage customers into a system that provides a multitude of services to meet their needs.

Qualifications
An Associates degree and two years of professional level experience in social or human resource services, public relations, or public contact work, such as: unemployment insurance, social services, human resource services, education, public relations, benefits programs, insurance claims, law enforcement;
OR
A Bachelor's degree will substitute for two years of the required professional experience.
Additional experience in social or human resource services, public relations, or public contact work will substitute, year for year, for education, but NOT for the two years of "professional" experience.

College coursework or case manager/peer counselor experience will substitute, year for year, for the required years of experience specified above.

Qualifying volunteer experience in the above defined areas of work is acceptable.