Training and Education Lead, Lip Lab - Palm Springs (Finance)

Job Description

Position: Training and Education Lead, Lip Lab

Status: Full Time (30+ hours per week)

Reports To: Store Manager

New Store opening September 2025!

More than just a lipstick destination, Lip Lab cultivates an environment that champions fun, self-expression and creativity for both our valued guests and team members. We are deeply passionate about delivering exceptional, personalized service and take pride in our artistry, crafting high-quality, custom products that are as unique as the individuals who wear and create them - from the perfect shade and surprising flavors to a name that reflects and celebrates your story.

If you're energized by forging genuine connections, driving impactful results, inspiring and leading teams, and empowering others to reach their full potential within a positive, vibrant, and authentically inclusive culture, then a Lead role at Lip Lab is the perfect opportunity for you!

The salary range for this position is $18.50-$19.50 PLUS TIPS per hour based upon store location. Most roles earn an additional $9.00 - $11.00 per hour in tips.*

Offered salary is dependent upon experience and location.

The Role:

As the Training and Education Lead, you will be responsible for providing best-in-class onboarding and ongoing training for a team of Color Experts. You will not only be assisting with the daily operations of the store but will also help in maintaining a fun, positive and inclusive atmosphere that guests and employees will all want to be a part of. If you have a passion for color, leadership, teamwork and providing unique guest experiences then keep reading!

What you will do:

• Providing a unique and entertaining guest experience from beginning to end, confirming reservations, welcoming guests, completing reservations and hosting parties.
• Working closely with Store Manager to ensure teams are delivering top service and goals are achieved, and act as Manager on Duty as required
• Create a strong, positive, and energetic environment for team through positive feedback/reinforcement and coaching of Lip Lab values and standards.
• Leverage company tools to onboard new color experts in guest experience, color theory, and service expectations.
• Provide ongoing training for individuals, new products, and new processes that drive best-in-class guest experience and results.
• Monitor daily, weekly, monthly target and KPI performance to coach and develop the team.

What We Are Looking For:

• 1+ years of experience demonstrating strong leadership abilities and interpersonal skills
• Excellent communication and problem-solving abilities
• 2+ years' experience in retail, hospitality, or a related field
• Passion for customer service and a positive attitude
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills
• Proficiency in POS systems, including Shopify or similar platforms, as well as in Microsoft Outlook, Excel, and Word
• Physical ability to stand for extended periods, lift up to 30 lbs., and perform repetitive tasks.

What We Offer:

• Competitive pay and tips! *The range cited for tips is approximate based on tips received by current employees. Kendo cannot guarantee that any hired applicant will receive tips or tips that will fall within this range.
• Comprehensive benefits package
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth and development
• A fun and supportive work environment

If you're passionate about color, creativity, and providing exceptional customer service, we encourage you to apply. Join our team and help us make every day a little more colorful!