Program Director - Youth & Adult Counseling (Personal Services)

LifeWorks of Austin, TX is looking for a Program Director to join our Youth & Adult Counseling team! The Program Director provides leadership and oversight for all aspects of the assigned program(s), including the development, delivery, management, evaluation, and reporting of services and programming related to the program(s) covered. The Program Director ensures the program(s) meets all applicable standards and works collaboratively with staff, clients, and external stakeholders to identify new program strategies and community partnerships. The Program Director oversees and manages the Youth and Adult Counseling (YAC) program in providing services to youth, individual adults and families who are experiencing issues such as family conflict, abuse, trauma, anxiety, depression, and the stress of everyday life. This role collaborates with emergency shelter staff by serving as a treatment director and partner in the Travis County Transformation Pilot.

This full time, exempt position earns a competitive rate ranging from $79,135.41-$86,477.87 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Leads the operations and strategies for the assigned program(s) with a focus on implementing a healing-centered and data-informed service delivery environment. Responsible for the design, development, and implementation of the assigned program(s) and associated initiatives.
• Manages highly complex and nuanced contracts with diverse stakeholders and contract compliance requirements.
• Responsible for the compilation, analysis, and reporting of program outcomes to program funders and other stakeholders. Ensures that funder reports and other deliverables are completed and submitted accurately within the designated timeframes to meet contractual regulations and deadlines.
• Oversees program use of and compliance with evidence-based models and/or program curricula to ensure high-quality service delivery.
• Continuously identifies and implements emerging and established best practices in partnership with the Research & Evaluation team to ensure continual quality improvement and high impact outcomes.
• Regularly utilizes agency and/or funder database(s) to manage, analyze, interpret, and assess program performance; uses data to make decisions and course-correct as necessary.
• Manages the assigned program budget(s), approves program expense reports, and makes budgeting recommendations for each program.
• Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency, including requirements pertaining to data, paperwork, training, processes, and procedures, among other things.
• Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
• Holds staff accountable for meeting individual and program performance objectives, such as data quality and contract compliance requirements, by coaching, planning, monitoring, and appraising job results.
• Responsible for developing and maintaining program training materials. Delivers training to staff on an ongoing and as-needed basis to ensure excellence in service delivery.
• Provides guidance and support to direct reports managing complex crisis situations involving high-acuity clients with histories of chronic trauma and neglect, homelessness, and/or systems involvement, as applicable.
• Serves as the program's primary point of contact for contract officers, program evaluators, and subcontractors; coordinates client files and other materials for funders, monitoring visits, and internal and/or external audits
• Represents the program at leadership meetings and communicates agency and leadership decisions to their team.
• Ensures the integration of program services with other agency services to support clients in a holistic manner.
• Participates in community committees, working groups, and initiatives, and provides community trainings, presentations, and outreach activities, as appropriate.
• Functions as the program liaison between the Agency, funding sources, universities, governmental organizations, and community stakeholders.
• Respond when able to onsite crisis situations to provide de-escalation and navigation services to promote client, staff and community safety.
• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.

ADDITIONAL ESSENTIAL DUTIES AND RESPONSIBILITIES YAC:

• Monitors program revenue, through ensuring insurance and other 3^rd party billing and fee collection processes are maintained and adhered to.
• Regularly attends emergency shelter case staffing and provides direction and support to the case management staff. 
• Provides consultation and support as needed to emergency shelter staff regarding trauma informed caregiving techniques and overall service planning based on youth's needs.
• Tracks licensure renewals for direct reports.
• Provides Board-approved clinical supervision as appropriate, utilizing the Supervisors designation from the Board.

QUALIFICATIONS

• Requires master's degree in social work, counseling or a related field with advanced licensure or certification and minimum (7) years' related experience.
• Preferred minimum (2) years of management experience including supervising and leading teams.
• Training in trauma-informed practice/ trauma-informed care preferred.
• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook.

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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