Analyst III, Priority Customer Care (Office of the President) (Administrative)
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.Job Description
Key Roles & Responsibilities:
Education, Experience, and Skill Requirements
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•3-5+ years of related work experience•1-2 years experience with customer facing and project coordination/mgt methods required•2-4+ years developing and analyzing large-scale customer information system or processes•Excellent communication and teamwork skills with both internal and external customers•Able to effectively contribute to and lead small work groups, process teams and focus groups•Working knowledge of emerging technologies to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities•Advanced Skill in using Excel and other MS Office products•Experience with data visualization tools required (e.g., Tableau, Power BI, etc.)•Strong analytical skills, including root cause analysis•Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders•Ability to clearly articulate findings and recommendations to both technical and non-technical audiences•Excellent Project Management skills•Skill in developing process flows•High School diploma or equivalent required
Key Metrics
Job Family
MarketingCompany
Vistra Retail Operations CompanyLocations
Irving, TexasTexasWe are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
