Desktop Support Technician II (Onsite) (Finance)

Job Summary:

The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity on local area network while also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

Responsibilities and Tasks

• Displays knowledge of technology fundamentals needed for technician role
• Provide primary and secondary support for users of desktop computers and peripherals.
• Provide primary support for client computer access to network resources.
• Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.
• Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.
• Coordinate issues and solutions with other IT support personnel and users.
• Respond to user issues in a timely and effective manner.
• Work as a member of a team and provide off-hours support when required.
• Available to work On-Call after hours on a scheduled rotation.
• Available, as needed, to go onsite after work hours at the Elbit America facility to assist resolution of IT outages or other IT-related tasks.
• Use tracking system to document issues and resolutions.
• Ensure compliance with established company security policies and accepted risk impact to the business.
• Maintain configuration management documentation.
• Perform system or network administrative functions (review of system logs, backup activity, etc.)
• Provide remote support throughout U.S. and other Elbit Systems world-wide locations as needed.
• Ensures information systems are operated, maintained, and disposed of in accordance with security policies and procedures as outlined in the security plan.
• Executes the continuous monitoring strategy conducting security control assessments for all information system security controls in the security plan.
• Ensures audit records are collected and analyzed in accordance with the security plan.
• Serves as the security representative member of the Configuration Control Board (CCB) for configuration management.

Education, Experience & License or Certification

• Associate or bachelor's degree or equivalent combination of education and related experience.
• Functional (Using Skill Set): 1-5 years
• Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
• Thrive in fast-paced environment, yet be patient at explaining technical issues to customers
• Exceptional customer support and communication skills verbal and written
• Excellent attention to detail and committed to following tasks through to completion
• Ability to multitask in a fast-paced environment with competing priorities
• Working knowledge of PC hardware, network printing and troubleshooting
• Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
• Experience supporting Windows OS 7/10/11 Desktops and MS Office Suite of products
• Must be able to obtain DOD security clearance

Skills and Abilities

• Knowledge of Android and iOS mobile applications a plus
• Knowledge of audio/video equipment for conference rooms a plus
• Knowledge of Azure/Intune cloud environments a plus
• Experience working in a manufacturing environment a plus
• Possible short term 2nd shift work.

Why Roanoke, Virginia?

• Lower cost of living
• Family-friendly area
• Career and economic growth
• Scenic beauty
• Outdoor enthusiast's dream

Here Are Some of the Great Benefits We Offer:

• Most locations offer a 9/80 schedule providing every other Friday off
• Competitive compensation & 401k program to plan for your future
• Robust medical, dental, vision, & disability coverage with qualified wellness discounts
• Basic Life Insurance and Additional Life & AD&D Insurances are available
• Flexible Vacation & PTO
• Paid Parental Leave
• Generous Employee Referral Program
• Voluntary Benefits Available: Longer Term Care, Legal, Identify Theft, Pet Insurance, and more
• Voluntary Tricare Supplement available for military retirees

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. The employer has the right to revise this job description at any time. The job description is not a contract for employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Elbit America is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.