Bellperson - Signia by Hilton San Jose (Finance)
Signia by Hilton San Jose is looking for its next Bellpersonto join their team!
In the heart of the Silicon Valley, we offer an unparalleled service to each of our guests. We are in search of someone that has a passion for hospitality and is looking to join a stellar team. We offer an award-winning culture, from a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program, we know that you'll love being a part of the Hilton team!
Hourly Rate Range: The hourly rate for this role is $23.13 per hour plus tips and is based on applicable and specialized experience and location.
Shift Pattern: Earliest start time is 7:00 AM and latest end time is 11:00 PM
The ideal candidate will possess:
- Ability to effectively communicate in English
- At least one (1) year of customer service experience
- Previous hotel or guest service experience is a plus
- Open availability including weekends and holidays is required. No weekly schedule restrictions can be accommodated.
What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet and escort arriving and departing guests to and from their accommodations.
- Retrieve and transport guest luggage.
- Inspect guest rooms and acquaint guests with these rooms and their features.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Organize and store luggage, as needed, according to guidelines.
- Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments.
- Ensure messages and faxes are regularly delivered throughout the day.
- Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed.
- Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed.
- Assist in the maintenance, appearance, and functionality of equipment.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
