Remote OCCC Customer Service Agent - National Accounts (Biotech)
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in with our team!
We are seeking talented CUSTOMER SERVICE PROFESSIONALS for our remote National Accounts Team. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our commercial customers.
You'll join a team backed by more than 120 years of delivering top-notch service, and you'll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! 📱
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Customer Service Agents are key to supporting our commercial clients. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
You will…
- Work remotely from your home office. You must have a minimum of 20 mpbs upload and 50 mpbs download or higher, high speed internet connection. We will provide the computer and technical equipment necessary to be successful in this role
- Build and maintain strong customer relationships with key business executives and stakeholders
- Manage the customer relationship to ensure best in class service with 100% accuracy
- Retain business by offering several remedies to prevent account cancellations
- Manage high volume inbound calls and email requests
- Identify opportunities to add additional services to increase the value of the property
- Use different gamification methods as a tool to measure performance
We Offer…
- Variety of Schedules (Schedule may include nights, weekends, and holidays)
- Three-week quality Training Program that will equip you with the skills and knowledge to be successful
- Gamification methods to measure performance and increase engagement virtually
- Ongoing training to grow professionally
- Great pay and incentives (minimum $20/hour)
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick time
- Employee discounts, tuition reimbursement, dependent scholarship awards
Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
- Orkin's National Accounts Contact Center is a high energy, fun and collaborative work environment with strong leadership
Are you ready to be an Orkin Pro?
Qualifications
What's required
- High School/GED
- 2+ years customer service, sales, or account management of major/national accounts experience
- Ability to pass a background and drug screen
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 20 mbps upload/50 mbps download or higher, high speed internet connection with the ability to hard wire directly to a modem
What you'll need
- Excellent verbal, written, and interpersonal communication is a prerequisite
- Flexibility with schedule and work hours to align with business needs
- An eye for detail and for accuracy
- Demonstrable experience managing high profile, multi-location, and/or high revenue commercial accounts
- Demonstrated ability to multitask
- Intermediate to advanced skill in various software and web-based applications
- Proficient in Microsoft Office
- Demonstrated ability to prioritize tasks and manage time efficiently
- We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
