Outside Sales Support (Finance)

Are you outgoing and customer service oriented? Are you knowledgeable and persuasive? Do you have the determination to help close sales and build lasting relationships with new and established customer accounts? If so, we'd like you to join our team as Outside Sales Support .

About the Role:

You will:

• Assist the outside sales team with administrative tasks, including answering phones, preparing sales quotes, proposals, and contracts, and processing sales orders accurately and efficiently.
• Serve as a point of contact for customer inquiries, order status updates, and product information requests, providing timely and professional assistance to ensure a positive customer experience.
• Coordinate with internal departments to ensure timely delivery of orders and resolve any issues that may arise.
• Conduct market research and gather competitive intelligence to identify potential sales opportunities, market trends, and customer needs, providing insights and recommendations to sales teams.
• Generate reports as needed.
• Process sales orders, bids, job information packages, and perform all sales functions in accordance with Company policy and procedures.
• Actively participate in scheduled sales meetings, complete customer call reports, and maintain current customer profile data.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure and follow up to ensure resolution and customer satisfaction.

• Work with the customer, Profit Center Manager, and Credit Manager to facilitate payment of all accounts receivable, communicate any changes in a customer's business that might cause a credit risk.

• Support Inside Sales and all other Profit Center activities, as part of our Profit Center Team.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonable related duties as assigned by immediate supervisor and other management as required.

About You:

• Experience in customer service or sales.
• Knowledge of products sold in the profit center, preferred.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
• Be able to build influential relationships and trust with customers and key vendor partners through open and interactive communication.
• Demonstrate deep product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Develop a consultative mindset to understand our customer's business and personal goals and invest in their success as a trusted advisor.

• Be able to overcome customer objections by recommending profitable solutions, adding value beyond price.
• Be able to build positive working relationships and inspire teamwork with coworkers.
• Possess excellent communication and listening skills, with the ability to persuade.
• Be able to learn to operate warehouse material-handling equipment.

• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Hajoca Corporation Job 8298 by eQuest