Intermediate Software Engineer - Service Now (Information Technology)
Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix's Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers.
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.
Our Intermediate ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong experience administering and configuring the ServiceNow platform.
Job Responsibilities
- Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations at an intermediate level
- Automate legacy processes using available ServiceNow workflows and best practices
- Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting
- Work closely with the business areas and application support teams to improve business processes
- Maintain a consistently large, and often dynamic workload ensuring adherence to security best practices and standards for various platforms
- Perform complex queries and analysis to ensure the integrity of ServiceNow data
- Continue to learn software engineering languages, tools, and environments with special emphasis on ServiceNow
- Bachelor's Degree in Computer Science or a related analytical field or equivalent experience
- 3+ years of software engineering experience
- 3+ years of experience analyzing complex business problems and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability
- 3+ years of experience administering or developing on the ServiceNow platform
- 3+ years of experience working with Software Development Lifecycles (SDLC) and Agile project methodologies
- 3+ years of experience supporting relational database systems
- 2+ year of web/JavaScript development
- 5+ years of software engineering experience
- ServiceNow Certified System Administrator
- ServiceNow Certified Developer
- ITIL certification or general knowledge in v3 or higher
- Experience developing IT Service Management solutions
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits - Jobs (publix.com)
