Cashier / Bagger (Wedge Lyndale) (Manufacturing)
Must be available some evenings and weekends
Purpose: Assist customers with grocery purchasing, packing, and carry out while meeting objectives for accuracy, speed, and customer service.
REPORTS TO: Front End Managers
Essential Functions:
Customer service
Provide friendly, helpful customer service by projecting an approachable presence, greeting and thanking each customer.
Respond knowledgeably to customer questions about co-op policies and products and refer customers to other employees/resources as needed.
Accuracy
Provide accurate customer service and ensure the correct accounting of transactions by using correct prices, departments, and codes.
Receive payment in full for purchases; return accurate change.
Balance cash drawers at the end of the shift and complete readable, accurate day sheets.
Speed
Facilitate the movement of check-out lines by maintaining the department standard for rings-per-minute.
Call for back-up as needed to ensure optimal customer service and smooth traffic flow.
Assist with price checks, shopbacks, and returns.
Bagging
Bag groceries according to the procedures outlined in Front End training.
When appropriate, enhance customer service and flow of traffic by assisting with the carry-out of groceries and unloading of carts.
Rotate inside and outside duties with other baggers.
Work area maintenance
Maintain Front End area and parking lots/sidewalks in a clean, orderly condition by organizing carts and baskets, replenishing bags, maintaining register supplies, sweeping/mopping, picking up litter, emptying trash, shoveling snow, and performing other tasks as applicable.
Security
Follow security procedures.
Ensure a safe working/shopping environment by alerting Front End Coordinator or Manager on Duty to loitering/panhandling activity.
Prevent shoplifting through awareness, proactive customer service, and reporting suspicious activity to Front End Coordinator or Manager on Duty.
Communication and cooperation
Attend Front End department meetings and communicate regularly with other Front End staff to ensure department cohesion and customer satisfaction.
Help train new cashiers/baggers as directed by Front End management.
Safety
Work in a safe manner, following safety procedures.
Perform other tasks as assigned by Front End management.
Qualifications:
At least 6 months face-to-face customer service experienceSome cash-handling experience Some experience in a busy retail environment Customer service skills, including ability to project friendly, outgoing presenceAbility to deal respectfully with challenging people Ability to work well with others in fast-paced team environment Familiarity with natural foods Familiarity with produceDemonstrated ability to work with customers and coworkers from diverse cultural backgrounds.Ability to work with TCCP to create an inclusive environment where all are welcomed.
ESSENTIAL PHYSICAL REQUIREMENTS:
Prolonged moving on the sales floor
Ability to perform continuous fine work and gripping with hands
Corrected vision to enable reading small print
Frequent reaching, bending, twisting, and rotating
Ability to lift 30 lbs. repeatedly, up to 50 lbs. occasionally
Ability to work outdoors, sometimes under extreme temperature and weather conditions
Ability to move around the sales floor and parking areas quickly
Twin Cities Co-op Partners has an ongoing commitment to the principles and practices of diversity and inclusiveness. Our employment practices are in accordance with the laws that prohibit discrimination against qualifiedindividuals on the basis of race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, genetic information, disability, age, marital status, familial status, veteran status, citizenship, pregnancy, membership or activity in a local human rights commission, status with regard to public assistance,or any other status category by applicable law. People with a wide variety of backgrounds and experiences are encouraged to apply.
This position is part of the Wedge Co-op Lyndale bargaining unit represented by UFCW 1189.
Grade 1
