IT Specialist (Finance)
About Us:
Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.
Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers--first and fast.
Our brand portfolio includes Victor Allen's®, Dutch Bros® beverages and Nurri™, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.
Our Core Values:
Diversity and Inclusion at Trilliant and Horseshoe:
We believe talented, great people are the building blocks of our success. We believe in finding the right people, with the right attitude, and providing them with opportunities to excel.
Position Overview:
Trilliant Food & Nutrition is growing, and we are seeking an IT Specialist I to provide first-line technical support, maintain desktop/laptop systems, assist with software/hardware troubleshooting, and ensure smooth daily operations of IT services. This is an entry-to-early career role ideal for someone who enjoys problem-solving, excellent customer service, and working in a fast-paced environment.
Responsibilities:
Serve as the first point of contact for employees with hardware, software, network, or other technical issues.
Triage, diagnose, and resolve common IT support requests (e.g., user login issues, printer problems, software installation, peripheral setups, connectivity issues).
Escalate more complex or unresolved issues to our higher-level teams, following documented procedures.
Set up, deploy, and configure desktops, laptops, mobile devices, printers, and other peripherals.
Assist with regular maintenance tasks (patching, updates, antivirus, backups).
Maintain and update documentation: support tickets, resolution steps, asset inventories, knowledge base articles.
Assist with onboarding/offboarding users: provisioning/deprovisioning accounts, setting up hardware, and access.
Follow company IT and security policies (password policies, access controls, data protection, etc.).
Participate in scheduled system upgrades, hardware refreshes, and IT projects as assigned.
Provide excellent customer service: communicate clearly, manage expectations, follow up with users.
Qualifications:
High school diploma or equivalent required. Associate's degree in information technology, Computer Science, or related field preferred but not required if compensating with experience.
1-3 years of hands-on experience in desktop support, help desk, or related IT support roles.
Solid basics in Windows OS (desktop and laptop), Microsoft Office suite, and standard business software.
Familiarity with hardware components, peripherals (printers, scanners), and basic network concepts (Wi-Fi, LAN, VPN).
Understanding of user account management (e.g., Active Directory or equivalent) and basic security best practices.
Experience with remote support tools is a plus.
CompTIA A+ or equivalent entry-level certification.
Any vendor or cloud basic certifications (e.g., Microsoft, Cisco, etc.) are a plus.
Excellent verbal and written communication; ability to explain technical issues to non-technical users clearly.
Strong customer service orientation; patience and empathy when helping frustrated users.
Good troubleshooting and problem-solving skills; ability to think through issues systematically.
Strong time management: ability to prioritize and manage multiple tasks or tickets.
Team player: willing to collaborate, escalate when needed, follow established procedures.
Hours, Location and Pay:
We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works 7:30am to 4:30pm on a Monday-Friday schedule at our Little Chute, WI manufacturing facility. On call hours will be required on a rotational basis with other team members.
Physical and Mental Demands:
· While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.
· Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.
· Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.
Safety Statement:
At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.
Disclosures:
· The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
· Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.
· Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.
· Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.
· EEO/AA including Vets and Disabled
· If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.
· Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.
· The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.
