Manager-TCL Program ACH Transitions (Hybrid, North Carolina Based) (Personal Services)

The purpose of the TCL Program Manager position is to oversee the implementation, compliance, quality and performance measures of the Transition to Community Living (TCL) Program and other Olmstead populations specifically in regard to successful transitions for members residing in institutional settings, diverting from institutional settings and homelessness with complex behavioral and physical health needs. This position requires clinical knowledge and exceptional decision making and problem-solving skills due to the complexity of the population and requirements of the settlement agreement.

This is a full-time hybrid position. One day a week working onsite at the nearest Alliance office location is required. The selected candidate must reside in or adjacent to one of the seven counties Alliance serves. This position will require travel within the communities Alliance serves as needed.

Responsibilities & Duties

Manage and Develop Staff

• Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce
• Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes
• Organize workflows and ensure staff understand their roles and responsibilities
• Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements
• Actively establish and promote a positive, diverse, and inclusive working environment that builds trust
• Ensure all staff are treated with respect and dignity
• Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members
• Work to resolve conflicts and disputes, ensuring that all participants are given a voice
• Set goals for performance and deadlines in line with organization goals and vision
• Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development
• Cultivate and encourage efforts to expand cross-team collaboration and partnership

Manage TCL Program

• Develop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Olmstead Settlement Agreement
• Assist with identification of and implementation of IT solutions to maximize program efficiency and enhance member/family experience
• Liaison with DHHS and other state departments on the compliance and implementation of the settlement requirements
• Work to resolve any issues regarding non-compliance, risk/liability or program improvements
• Monitor performance, productivity and desired outcomes of TCL program 
• Have full and robust understanding of the settlement requirements as well as reporting and compliance measures. Ensure the accuracy of any data or responses to external stakeholders regarding Alliance's performance in the settlement
• Have a full understanding of the functions of TCL and the complimentary nature of each function to ensure a person safely and successfully transitions to community living
• Incorporate best practice and policy to workflows and staff expectations
• For any notable performance or compliance failure ensure corrections are made and monitor for improvement
• Manage the resolution of any local barriers
• Oversee the Transition and Diversion Teams working to successfully and timely transition persons out of facilities and ensure the proper wraparound supports for extended community tenure
• Ensure the integration of physical, behavioral, pharmacological, social and other specialized services into transition planning

Collaborate with Departments

• Train and support Alliance cross department leaders, stakeholders, providers and external care management entities regarding terms of TCL agreement and other best practices specific to adult services
• Collaborate with other Community Health and Well Being teams regarding development of stakeholder groups that can take member experience input and use same to inform ongoing program improvements

Travel

• Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance sponsored events, etc. may be required
• Travel to meet with members, providers, stakeholders, attend court hearings etc. is required

Minimum Requirements

Education & Experience

Bachelor's degree from an accredited college or university in human services or related field and Five (5) years of Qualified Mental Health Professional experience planning and implementing the transition of people with disabilities to obtain affordable housing, supported employment, and community integration.

Or

Master's degree from an accredited college or university in human services or related field and three (3) years of full-time experience as a licensed clinician planning and implementing the transition of people with disabilities to obtain affordable housing, supported employment, and community integration. 

NC Clinical License-LCSW, LCAS, LMFT, LPA, LCMHC preferred.

Candidates must have at least one (1) year experience as a lead or supervisor of employees in behavioral health, integrated care coordination, or care management.

Knowledge, Skills, & Abilities

• Knowledge of the Olmstead Settlement Agreement 
• Knowledge of the 1915 bc service system
• Strong leadership skills and excellent knowledge of mental health and substance use disorders 
• Ability to manage competing deadlines in a high paced, rapidly changing work environment
• Ability to develop, lead, manage and report on complex multisystem projects
• Ability to develop reports and track outcomes of care coordination interventions
•  Demonstrated knowledge of the assessment and treatment of mental illness, with or without co-occurring substance use
•  Ability to learn and understand legal, waiver, URAC and NCQA Standards and program practices/requirements and apply this knowledge in problem-solving and responding to questions/inquiries
• Exceptional interpersonal and communication skills 
• Problem solving, negotiation and conflict resolution skills
• Detail oriented
• Proficiency in Microsoft Office products or (such as Word, Excel, Outlook, PowerPoint etc.) is required
• Ability to independently organize multiple tasks and priorities
• Ability to make prompt independent decisions based upon relevant facts and established processes
• Ability to effectively manage assignments under pressure of deadlines

Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date. 

Salary Range

$89,404- $113,990/Annually

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Short and Long and Short Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

Required

• Bachelors or better in Human Services

Preferred

• Masters or better in Human Services

Licenses & Certifications

Required

• Driver License

Preferred

• Lic Clin Addiction Spec
• Lic Clinical MH Counselor
• Lic Clinical Social Wkr
• Lic Marr & Family Ther
• Lic Psychological Assoc

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description